Frequently Asked Questions (FAQs) – Doctor (Specialist)

Curis is a digital healthcare platform that streamlines clinic operations by enabling patient care management, appointments scheduling, invoicing, and secure patient-doctor communication.

Curis is accessible via any modern web browser (Chrome, Firefox, Safari) on desktop, tablet, or mobile devices. An active internet connection is required.

Once your clinic owner creates your account, log in using the provided credentials. Set up your profile and explore patient care features.

Navigate to your account settings and edit personal information like your name, photo, contact info, and medical specialization.

Under "Security Settings," you can change your password, enable two-factor authentication, and manage account recovery options.

Doctors can manage patient care, record medical notes, schedule appointments, send invoices, and communicate with patients securely.

Go to the Patient List and click "Add New Patient." Enter required details like name, DOB, contact info, and initial medical data.

In the "Prescriptions" tab, you can create and manage prescriptions, specify dosage, frequency, and duration.

Under each patient's record, use the "Lab Requests" option to choose test types and submit electronically to the lab team.

Before treatment or data capture, the system requires documented consent, which patients can sign digitally during check-in.

Open a patient's profile and access the "Medical Notes" section. Notes are categorized into vitals, symptoms, diagnosis, and treatment plan.

In the Medical Notes section, select the "Vitals" tab to input measurements like blood pressure, temperature, pulse rate, and weight.

Use the "Symptoms" tab to record patient complaints, duration, severity, and other relevant information.

In the "Diagnosis" section, you can enter ICD codes or free text to document your clinical findings.

Select "Treatment Plan" tab and outline medications, procedures, or referrals with follow-up instructions.

Use the "Book Appointment" function and choose patient, date, time, and reason.

It's a visual calendar showing your upcoming, pending, and completed appointments.

Select the appointment and click "Reschedule." Pick a new date and time, then confirm.

Yes. Curis automatically sends SMS and email reminders to patients before their scheduled appointments.

Click "Create Invoice" under the patient's profile. Add consultation fees, services, and any additional charges.

Under "Service Fees," you can define your standard consultation rates, follow-up rates, and specialized service fees.

After invoice creation, click "Send" to share via email or SMS link.

Yes. Go to "Payment Tracking" to view paid, pending, or overdue invoices.

Visit the patient's profile and open the "History" tab to view all past consultations.

You can add, edit, or remove uploaded files and notes under the "Manage Records" section.

Use the "Reports" section to create consultation summaries, prescriptions, and lab reports for export or printing.

You can securely message patients through their profile. Notifications are sent in real-time.

Yes. Templates help you send standard responses quickly for follow-ups, lab results, or instructions.

Curis notifies you of upcoming appointments, patient follow-ups, and unread messages through in-app alerts and email.

• Email: support@citruslabs.co.ke
• Phone: +254 112 400 000
• Office Address: P.O. Box 23983 - 00100, Nairobi, Kenya

Video tutorials are available under "Video Tutorials" to guide you through key features.

Stay informed about major updates, including new features and bug fixes, by checking your email or notifications.